Frequently Asked Questions
General Gold Bullion FAQs:
Gold bullion refers to physical gold in the form of bars, coins, or ingots, valued primarily by its weight and purity.
We sell gold bullion in the form of bars, coins, and rounds.
The value of gold bullion is determined by its weight, purity, and the current market price of gold.
Gold coins are minted by governments and may carry a premium due to collectibility, while bars are simpler and often have lower premiums.
Gold bullion is considered a stable investment to preserve wealth, especially during economic uncertainty.
Our gold products range from 99.9% to 99.99% purity.
Yes, all our gold products are certified by recognized mints and refineries.
You can verify authenticity through hallmarks, assays, and certifications provided with the product.
You can purchase as little as 1 gram of gold from our store.
Yes, you are welcome to visit our store and view products before making a purchase.
Buying Gold:
Orders can be placed online, over the phone, or in person at our store.
Yes, we offer fractional gold products such as 1 gram and 5 gram bars or coins.
Gold prices are updated in real-time to reflect market fluctuations.
Yes, bulk purchases may qualify for discounted premiums. Contact us for details.
Yes, we sell collectible coins, including those with historical or numismatic value.
Yes, you can lock in a price when placing an order. Contact us for terms and conditions.
Yes, we accept custom orders. Reach out to discuss your specific needs.
Yes, all gold purchases come with a certificate of authenticity.
If the gold price changes after your order, the price at the time of confirmation is honored.
Our website uses secure SSL encryption and follows industry best practices for secure transactions.
Selling Gold:
You can sell gold by bringing it to our store for evaluation or contacting us to arrange a sale.
We buy gold bars, coins, rounds, scrap gold, and jewelry.
Yes, we buy scrap gold and gold jewelry. Prices are based on weight and purity.
The value of your gold is based on its weight, purity, and the current market price of gold.
Yes, payment is made immediately once the gold is evaluated and accepted.
Yes, we offer appraisals to help you understand the value of your gold before selling.
No, appointments are not necessary but are recommended for large amounts.
Yes, we buy damaged or non-certified gold at a fair market price.
Yes, we accept gold from other dealers, provided it meets our standards.
No, we do not charge any fees for selling your gold.
Refining Gold:
Gold refining is the process of purifying gold to remove impurities and produce pure gold.
Yes, we offer refining services for individuals, jewelers, and businesses.
We refine scrap gold, jewelry, and other gold-containing materials.
Refining costs vary based on quantity and type of material. Contact us for a quote.
Refining typically takes 5–10 business days, depending on the volume.
Typically, 98%–99.9% of gold is recovered, depending on its initial purity.
Yes, we refine silver, platinum, and other precious metals.
Yes, refined gold can be returned as bars or coins upon request.
Yes, there is a minimum quantity for refining. Contact us for details.
Yes, we offer refining services for jewelers and manufacturers.
Taxes:
Gold bullion is often tax-exempt, but check local laws for specifics.
Yes, certain gold products qualify for tax exemptions based on purity and form. Contact us for details.
Yes, taxes may apply when selling gold in some jurisdictions. Check with a tax advisor.
Capital gains taxes are calculated based on the difference between your purchase and selling price.
No, we do not report transactions unless required by law. Check local regulations.
Yes, Canada has specific tax rules for precious metals. Contact us for guidance.
Gold bullion with a purity of 99.5% or higher is typically GST/HST exempt in Canada.
Tax obligations can be reduced through proper record-keeping and consulting with a tax expert.
Yes, ID may be required for compliance with anti-money laundering regulations.
Yes, international gold transactions may involve different tax regulations. Consult a tax advisor.
Shipping and Insurance:
Yes, we offer secure shipping options for all purchases.
Shipping costs vary depending on the order size and destination.
Gold is securely packaged in tamper-proof and discreet packaging.
Yes, we provide tracking for all shipped orders.
If a shipment is lost or stolen, we assist with insurance claims to recover the value.
Yes, all shipments are fully insured. Insurance fees are included in the shipping cost.
Yes, expedited shipping is available for an additional charge.
Yes, we ship to select international destinations. Contact us for details.
Some countries have restrictions on gold imports. Verify regulations before ordering.
Yes, in-store pickup is available. Choose this option during checkout.
Storage and Security:
Yes, we offer insured vault storage services for your gold.
While storing gold at home is possible, professional vaults offer better security.
The best options include insured vaults, safety deposit boxes, or certified storage facilities.
Yes, we partner with secure storage providers for insured vault services.
Invest in a safe, store it discreetly, and consider insurance for home-stored gold.
Vault storage fees depend on the amount and duration. Contact us for pricing.
Yes, insuring stored gold is highly recommended.
Yes, safety deposit boxes in banks are a common storage option.
This depends on your needs; both options have benefits. Consult a professional for advice.
Yes, we offer a buyback guarantee for gold stored with us.
Payment Methods:
We accept cash, credit cards, bank transfers, and wire payments.
Yes, credit cards are accepted with applicable processing fees.
Yes, wire payments and bank transfers are accepted for larger purchases.
Yes, cash payments are accepted in-store.
Yes, financing options may be available. Contact us for details.
Discounts may be available for bulk orders or specific payment methods. Contact us for details.
No, we do not charge extra fees for payment methods unless specified during checkout.
Our payment process uses SSL encryption and adheres to strict security protocols.
Yes, partial payments are accepted to lock in prices. Contact us for terms.
Returns and Refunds:
Returns are accepted under certain conditions. Refer to our return policy for details.
Orders can be canceled within a specified time frame. Fees may apply.
Refunds are issued for eligible returns after product inspection.
Contact us immediately if your product is damaged or incorrect for resolution.
Custom orders are typically non-refundable. Contact us for details.
Initiate a return by contacting our customer support team.
Yes, a restocking fee may apply depending on the item and reason for return.
Exchanges are allowed for eligible products. Contact us to learn more.
Proof of purchase is required for returns and exchanges.
Refunds are processed within 5–7 business days after approval.
Miscellaneous:
We provide competitive pricing, certified products, and excellent customer service.
Yes, we offer basic guidance on gold investments. Contact us for more information.
Recurring purchase plans can be set up. Contact us for options.
We reward loyal customers through periodic discounts and special offers.
Gold is considered low-risk but is subject to market price fluctuations.
You can use a gold testing kit or consult a professional to verify purity and weight.
Yes, we offer guides and educational materials on precious metals.
Our store hours and contact details are listed on our website. Reach out anytime!
Yes, we work with businesses to provide tailored services for bulk buying or selling.
Yes, we offer trade-in services for gold and other precious metals.
Yes, we offer refining services for jewelers and manufacturers.