Sales and Refunds Policy

Sales and Refund Protocol

Gold Stock Canada is committed to ensuring the highest level of consumer satisfaction concerning the procurement of our merchandise. This Sales and Refunds Policy ("Policy") governs all acquisitions transacted through goldstockcanada.com ("Website"), and is established to provide a lucid and equitable framework for our clientele. By effectuating a purchase on our Website, you signify your assent to, and acceptance of, the stipulations delineated herein. This Policy explicates the statutory entitlements vested in you as a purchaser and delineates the commitments incumbent upon you upon entering into a contractual sales agreement with us. We avow our commitment to uphold exemplary standards of commercial integrity and client support, with the intent to cultivate confidence and guarantee an exemplary procurement experience.

Sales Policy

Gold Stock Canada's Sales Policy is designed to ensure clarity and fairness in all transactions on our platform. By engaging in a purchase with us, you agree to adhere to the terms laid out in this policy.

1. Order Acceptance and Cancellation

   When you place an order with us, you will receive an order confirmation via email or another form of acknowledgment. However, this confirmation does not signify our final acceptance of your order, nor does it form a binding contract. We reserve the right, at our sole discretion, to refuse or cancel any order for a variety of reasons which may include, but are not limited to, product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

   We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. In the event that we need to cancel your order after your payment method has been charged, we will issue a credit to your account in the amount of the charge as soon as practicable.

2. Payment Methods

   For your convenience, we accept a variety of payment methods including, but not limited to, major credit cards, debit cards, and other online payment platforms as indicated on our Site. You represent and warrant that if you are making online payments that (i) any credit card, debit card, and bank account information you supply is true, correct, and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and (iv) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.

3. Pricing and Availability

   All prices displayed on the Site are quoted in Canadian dollars and are subject to change without notice. We strive to provide accurate product and pricing information, however, inadvertent typographical errors, inaccuracies, or omissions related to pricing, product availability, and descriptions may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

   We endeavor to present the most recent, most accurate, and most reliable information on our Site at all times. However, there may be occasions when some of the information featured on goldstockcanada.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at goldstockcanada.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Gold Stock Canada shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Gold Stock Canada shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Gold Stock Canada shall issue a credit to your credit card account in the amount of the incorrect price.

Refunds Policy

Understanding the importance of customer satisfaction, Gold Stock Canada has established a comprehensive Refunds Policy to address and resolve any concerns regarding your purchases.

1. Returns

   We aim for complete customer satisfaction. If you find yourself dissatisfied with your purchase, we accept returns of most items within 2 days after delivery. To be eligible for a refund, the item must be returned unused, in the same condition that you received it, and it must also be in the original packaging. Before returning the item, please check with our customer service to confirm that your item is eligible for return.

2. Refund Processing

   Upon receiving your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You can expect the credit to occur within 5 -10 business days from the time we receive your item, although the exact timing may vary depending on your payment provider. Please note that it may take an additional 1-2 billing cycles for the credit to appear on your statement.

3. Exchanges

   In the event you receive a defective item or one that does not match its description on our Site, we are ready to arrange an exchange for you. Please contact our customer service team to guide you through the exchange process. We will replace items if they are defective or damaged.

4. Shipping Costs

   The customer is responsible for covering the shipping costs for returning your item unless the return is due to our mistake (such as an incorrect or defective item being sent). In such cases, Gold Stock Canada will bear the cost of return shipping by providing a prepaid shipping label.

Contact Information

Gold Stock Canada is dedicated to offering exceptional customer service and ensuring that your experience with us is smooth and satisfactory. Should you have any questions, concerns, or require assistance with your order, we are here to help.

Customer Service Commitment

Our customer service team is available to assist you with any inquiries related to your purchase, return, or any aspect of our services. We strive to provide timely and helpful responses to all customer inquiries.

Issue Resolution

We are committed to resolving any issues in a fair, respectful, and timely manner. Whether you need assistance with a return, have questions about our products, or need support with a transaction, we're here to provide the necessary support.

Feedback

Your feedback is important to us. We encourage you to reach out with feedback on our products or services, as your insights help us to continuously improve.

Additional Support

For additional support, you may also visit our FAQ section on the website, which covers a range of topics and common questions. If you need further assistance, our customer service team is ready to provide personalized support.